We stand behind our products 100% as we are committed to providing high quality products to achieve a positive practice experience. Prologix products purchased direct from our website store or from an authorized Prologix dealer are warranted against defects in materials and craftsmanship. If you believe you have a product situation which may be subject to a possible manufactured defect and needs an up-close review for consideration of our warranty coverage please follow the below guidelines in addition to our Return Authorization procedure.
NON- COVERAGE ITEMS
The following items are not covered under the Prologix warranty; brush insert normal wear, any pad resistance insert with normal wear, Thunderkick inserts normal wear, and any damage to pad bases or rims from improper transportation. The Prologix warranty becomes void on all products that have been modified or exposed to extreme conditions.
All Prologix practice products are not warranted against physical abuse, neglect, misuse, temperature, humidity, and/or accidental damage.
Please submit your inquiry to us at firstname.lastname@example.org with a detailed description of your situation and an attached proof of purchase. In addition, please include/attach product images and/or video showing the details of concern for your return. We will then review your submission to determine if your product is approved for a return to have a final up-close review. If your product is approved for a final up-close review, we will issue you a UPS call tag to place on your package and return the product to Prologix at the address below. Once we receive your product, we will complete a final up-close review of which we will repair or replace your product at no charge. If for any reason your product is refused during our up-close review for reasons of neglect, abuse, or accidental damage the product will be returned to the customer and billed for all shipping charges incurred by Prologix.
RETURN SHIPPING ADDRESS:
Prologix LLC, 1350 Commerce Dr., Unit B, Stow, OH 44224 U.S.A.